Overview:

Join the team at Swimtastic Ireland in Carlow, where we are dedicated to promoting health, wellness, and community engagement through our Waterworks leisure centre in Killerig.

We are seeking a very capable and highly organised individual with strong administrative experience to fill the role of Leisure Centre and Swim School Administrator.

Role Overview:

You will play a pivotal role in ensuring the efficient office operation of both our leisure centre facilities and swim school programs. The role will be interesting and varied, as their will be a mix of customer facing as well as back-office duties.

Your responsibilities will encompass administrative tasks, customer service, scheduling, and supporting our sales function, instructors and staff to deliver exceptional service to our members and clients.

Key Responsibilities:

• Administrative Support: Manage back-office swim school tasks and functions, alongside front desk operations, including answering inquiries, scheduling appointments, processing payments, and maintaining accurate records.
• Customer Service: Provide excellent customer service to members and clients, addressing inquiries, resolving issues, and ensuring a positive experience.
• Scheduling: Assist with the Coordination of schedules for swim lessons, fitness classes, and facility bookings, optimising facility usage and instructor availability.
• Communication: Effectively communicate with customers, instructors, staff, and management regarding schedules, bookings, and operational updates.
• Billing and Payments: Handle invoicing, payments, and financial transactions accurately and in a timely manner.
  Facility Maintenance: Assist with monitoring facility cleanliness, maintenance needs, and ensuring equipment is in good working order.
• Sales Support: Working with prospective customers to find suitable courses and to understand the swimtastic offerings.
   

Skills and Qualifications:

• Proven experience in busy administrative roles where multi-tasking and prioritising is important.
• Excellent organisational and time-management skills, with the ability to prioritise tasks effectively.
• Strong interpersonal and communication skills, capable of interacting professionally with members, customers, and staff.
• Strong proficiency in computer applications such as MS Office (Word, Excel, Outlook).
• Attention to detail and accuracy in data entry and record keeping.
• Ability to work independently as well as part of a team in a fast-paced environment.
   

Education and Experience:

Second or Third Level relevant qualifications or experience; additional education in business administration or related fields is a plus.

Previous experience in customer service or administration within a leisure centre or swim school is not required, but a strong administrative background is compulsory. .
 

Expectations:

Commitment to upholding the values and mission of Swimtastic Ireland Ltd.
Occasional flexibility to work flexible hours to support operational needs.
Willingness to undergo reference and background checks as required.
 

Benefits:

We offer competitive compensation commensurate with experience, opportunities for professional development, and a supportive work environment.

If you are organised, customer-focused and possess administrative excellence, we invite you to apply for the position of Leisure Centre and Swim School Administrator.

Apply today by submitting your CV and cover letter detailing your qualifications and interest in the role.

Swimtastic Ireland Ltd.

The Waterworks Pool

Killerig,

Co. Carlow.